TERMS & CONDITIONS

Please take a moment to review our policies, as they may answer some of your questions!
By booking with RSVP Collective, you acknowledge and agree to the following terms.

BOOKINGS

  • Guest Count: We accommodate a minimum of 2 guests and a maximum of 20 guests. Larger groups may be approved based on availability and location.

  • Reservation Timeline: All bookings must be made at least 3 weeks in advance. A $100 rush fee applies to events booked less than 3 weeks prior to the event date.

  • Deposits & Payments: A 50% non-refundable deposit is required to secure your date. Final balance is due 48 hours before your event. If the remaining balance is not paid by the deadline, we reserve the right to cancel your reservation.

 

CANCELLATION, REFUNDS & RESCHEDULING

  • Non-Refundable Deposits: All deposits are non-refundable. However, if you cancel your event, your deposit may be applied as a credit toward a new reservation within 3 months of the original event date, subject to availability.

  • Rescheduling Policy: You may reschedule your event up to two (2) times at no additional cost. After that, a $20 rebooking fee will apply. A minimum of 48 hours’ notice is required for any rescheduling.

  • No-Shows & Late Arrivals: We do not offer refunds for no-shows or for guests arriving late, including when fewer guests arrive than originally confirmed. Once the guest count is finalized, that number is considered final for set-up and service.

  • Unsanitary Conditions: We reserve the right to refuse or cancel service upon arrival if the setup area is unsafe, unsanitary, or poses a risk to our team or equipment. In such cases, no refund will be issued.

 

WEATHER POLICY

  • RSVP Collective operates rain or shine. However, for outdoor events, we strongly encourage you to:

    • Secure a backup indoor location

    • Coordinate with a local venue or indoor space

    • Be prepared to reschedule, especially if weather conditions are unsafe

  • If poor weather is expected and no indoor backup is provided, we can help reschedule your event (subject to availability) using your original deposit as credit.

 

GUEST & CLIENT RESPONSIBILITIES

To ensure a smooth experience, the client agrees to the following:

  • Provide accurate event details including location, access instructions, and number of guests.

  • Ensure the setup area is clean, safe, and accessible at least 2 hours before the event start time.

  • Allow 60 minutes after the event for breakdown and pickup.

  • Accept financial responsibility for any lost, stolen, or damaged items belonging to RSVP Collective during the rental period.

 

EVENT DURATION & OVERTIME

  • Standard setup includes 2 hours of event time (or as agreed).

  • Additional time may be added in advance, based on availability.

  • If your event runs over the scheduled time without prior notice, a $50/hour fee will apply.

 

CUSTOM STYLING & DESIGN

  • While we strive to match the design inspiration you provide, all styling is subject to product availability, weather, and site-specific logistics.

  • Final design details may be adjusted on-site to ensure aesthetic flow and safety.

 

VENDOR & COORDINATION SERVICES

  • RSVP Collective is not liable for the actions or performance of third-party vendors (e.g., florists, caterers, photographers).

  • Vendor coordination is limited to the scope outlined in your service agreement.

  • Changes to vendor contracts, timelines, or deliverables must be communicated in writing at least one week in advance.

 

CLEAN-UP & GUEST CONDUCT

  • Clients are responsible for any excessive cleanup required beyond standard breakdown.

  • No open flames, glitter, or confetti are allowed unless approved in writing beforehand.

ALCOHOL & PERMITS

  • If alcohol will be served, obtaining any necessary permits or permissions from the venue is the client’s responsibility.

  • RSVP Collective does not provide or serve alcohol and is not liable for incidents involving alcohol consumption.

 

PHOTO & PROMOTIONAL USE

  • RSVP Collective reserves the right to photograph and record event setups for marketing purposes, including social media, website, and advertising.

  • If you'd prefer your event to remain private, please notify us in writing prior to your event date.

 

LIABILITY WAIVER

  • RSVP Collective is not liable for:

    • Injuries, accidents, allergic reactions, or illnesses that may occur during your event

    • Issues related to food or beverages provided by outside vendors or the client

    • Damages caused by guests, weather, or external conditions beyond our control

 

FORCE MAJEURE

We are not responsible for cancellations or service disruptions due to natural disasters, extreme weather, emergencies, government orders, pandemics, or any event beyond our reasonable control.

 

✅ ACCEPTANCE

By booking your event and submitting payment, you confirm that you have read, understood, and agreed to these terms in full.